- About us
We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store or use your information, you can contact our data protection officer using the details set out below.
- Who do we collect information about?
We collect information about:
- Previous and current clients.
- Our suppliers.
- What personal information do we collect and use?
- General information such as your name, address, contact details.
- Information about how you came to our company.
- How do we collect your information?
We collect personal information directly from you or from someone else on your behalf or via the form on our website.
- What are our purposes for using your personal information?
- We may process your personal information for several different purposes.
- Where we have an appropriate business need such as maintaining our business records or developing and improving our products and services where such business need does not harm your interests.
- Where we have a legal or regulatory obligation to use such personal information.
- Where the use is necessary to establish, exercise or defend our legal rights.
- Where you have provided your consent to our use of your personal information.
- Management of complaints (including communicating with you and resolving any complaints that you might have).
- Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice).
- Monitoring, reviewing, assessing, tailoring and improving our products and services offered by Probert Consulting Ltd.
- Monitoring usage of our website.
- Ensuring that content from our site is presented in the most effective manner for you and for your device.
- Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
- Who do we share your information with?
We do not share your personal information with third parties, unless you have agreed in writing.
- What marketing activities do we carry out?
Email marketing – We may also use your personal information to provide you with information by email about our products or services. You have the option to opt out at any time, please inform us by writing or by contacting us using the details set out below to update your contact preferences.
- How long do we keep personal information for?
- Your rights
Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out below.
Please note: In some cases, we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can’t comply with your request, we will tell you why.
Your rights include:
The right to access your personal information
You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.
The right to rectification
We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.
The right to erasure (also known as ‘the right to be forgotten’)
In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding ground for compliance with the national law.
The right to restriction or suspension of processing
In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.
The right to data portability
In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.
The right to object to marketing
You can ask us to stop sending you marketing messages at any time.
The right not to be subject to automated decision-making (including profiling)
You have a right not to be subject to a decision based solely on automated means.
The right to object to processing
For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.
- How we protect your information
We use a range of organisational and technical security measures to protect your information.
We restrict access to your information as appropriate within Probert Consulting Ltd to only those who need to know that information for the purposes set out above.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.
- Contacting us
If you have any questions about how we collect, store or use your personal information, you may contact our data protection officer at:
198 Finchampstead Road,